House concierge
Ask anything about stays, houses and services. For dates and rates, the house desk replies personally.
How does booking a house work?
Send an enquiry with your dates and a few words about the week. A member of the house replies within one working day with two or three houses that fit — never a catalogue.
Is there a minimum stay?
Most houses are offered by the week in high season. Shorter stays are often possible outside peak dates; we will tell you honestly what each house allows.
What is included in a stay?
Every stay includes a dedicated house manager and our concierge service — the desk answers 9am–6pm Singapore time, Monday to Friday. Chefs, transfers, therapists, skippers and guides are arranged on request and billed separately.
How and when do I pay?
The full schedule is set out in our Terms & Conditions, under Payment. It is always confirmed in writing for your specific house before any payment is made.
Can I travel with children or pets?
Many of our houses welcome both. Tell us at the enquiry stage and we will only propose homes that suit.
I own a house — can I list it with you?
Yes. Submit it through the List Your Property page. We take on a limited number of homes each year and visit every one before it joins the collection.